Refund & Purchase Issues: What to Do if Something Goes Wrong
If you run into any issues with your purchase or need a refund for your S.T.A.L.K.E.R. Trilogy game, the process depends on where you bought it. Since refunds and purchase concerns are handled by the platforms themselves, you’ll need to reach out to the platform you purchased the game from. Here's a quick guide with links to get you started.
Steam
If you purchased the game on Steam and need a refund or help with your purchase, you can request assistance through Steam's support portal:
GOG
If you purchased the game on GOG and require a refund or assistance with your purchase, please contact support via the GOG support center:
EGS
Please review the EGS refund policy by following this link:
PlayStation Store
For purchases made through the PlayStation Store, you can submit a refund request or seek help with any issues by visiting:
Xbox Store
If you bought the game through the Xbox Store and need a refund or assistance, you can find support here:
Nintendo eShop
For any purchase issues or refunds on Nintendo Switch, check out Nintendo's return and exchange policy:
Important Note
Refund eligibility varies by platform, so be sure to check each platform's refund policy to confirm whether you qualify for a refund. If you run into technical issues, each platform’s support page is your best bet for a quick fix!